Cyprus, with its culture, history and natural beauties, is one of the most popular tourist destinations in the Mediterranean. The hospitality industry and, in particular, hotel units in our country play an important role in providing quality services to visitors and are one of the most important pillars in our country's economy.
In order to maintain and strengthen their competitiveness, hotel units in Cyprus must invest even more in the field of human resources. This investment is vital for many reasons:
Quality of Services: The tourism that is mostly attracted to Cyprus is of a high standard, and tourists are looking for high quality services. By investing in staff education and training, hotel units can ensure that their services are of high quality, thus attracting more tourists.
Repeat Visitors: A well-trained staff creates positive experiences for guests. This increases the chances that they will return to Cyprus in the future and even choose the same hotel. Many hotel units rely heavily on their repeat guests. Positive experiences are mostly created by the staff rather than the luxurious facilities.
Professional Development: By investing in staff training and development, hotel units promote the professional development of their employees. This enhances both the satisfaction of the staff themselves and their productivity. By continuously investing in training and development, in addition to the above benefits, it will also have a direct impact on reducing employee turnover, resulting in less need to recruit new staff, which is today perhaps the biggest challenge in the industry at a global level .
Compliance with Regulatory Requirements: Laws and regulations in the field of tourism, health and safety and food hygiene are constantly updated and changing. By investing in training, businesses ensure that their staff are aware of all new requirements and specifications.
Competitive Advantage: Hotel units that invest in human resources have the ability to stand out in the market, attracting more guests and enhancing their reputation.
Unfortunately, the current picture in many hotel units is the complete absence of the Human Resources department or its under-functioning and understaffing in others.
In the highly competitive area of the hotel industry in Cyprus, investment in human resources is a critical factor for success and maintaining competitiveness. It's a one-way street! This investment is not only favourable for the hotel units but also for the tourism industry of Cyprus as a whole, helping to create memorable experiences for visitors.
Eugenios Savva
Hospitality & HR Consultant | Recruiter | Trainer | Head Hunter
